Purchase & Refund Policy

Sequence is sold as a one-time software license. Prices are shown before purchase, and any applicable taxes are calculated at checkout.

Technical support first

If you experience a technical issue, please contact us before requesting a refund. Include your Sequence version, macOS version, and a clear description of the problem, so we can investigate. We will make reasonable efforts to provide a fix, workaround, or resolution.

Refund eligibility

If we cannot provide a fix or reasonable workaround within 14 calendar days of receiving the information we need, you may request a refund. You must submit your refund request within 30 days of your original purchase date. We cannot process refund requests received after this period under this policy.

Exclusions

Refunds are not normally provided where Sequence is working as described, where the issue is caused by unsupported software or hardware, where the issue arises from circumstances outside Sequence’s control, or where the request is based on a change of mind.

Effect of a refund

If we issue a refund, your Sequence license will be immediately revoked and all access to the software will be terminated. If you wish to use Sequence again in the future, you will need to purchase a new license at the then-current price.

How to request support or a refund

Contact us at Click to reveal email, including the email address used for your purchase.

Your statutory rights

Nothing in this policy affects any consumer rights that cannot legally be excluded under UK law. Where applicable law gives you additional rights, those rights continue to apply.