Support

Start with the documentation or FAQ. If you still need help, report the issue from Sequence or contact support directly.

Read the Documentation

Follow setup, transcript editing, speaker, Multi-Cam, layers, automation, audio, and export guides.

Open Docs

Check the FAQ

Find answers to common questions.

Open FAQ

From the App

Report an Issue from Sequence

When possible, report an issue from the app menu bar. Include the app version, affected workflow, and what you expected. Review any attachments before sharing confidential project content. Read our Privacy Policy to understand the information that gets shared.

Contact Support

If the docs and FAQ do not answer your question, email support with the app version, workflow, and steps to reproduce. Only include media or transcript content you have permission to share.

Please allow up to 48 hours for a reply, excluding weekends and United Kingdom bank holidays.