Sequence Is Not Working

First, report the issue from Sequence’s app menu when possible. The report includes useful app-version and device context. You can also contact us through the Support page.

If a problem began immediately after an update, temporarily testing the previous public release can help establish whether the change is version-specific:

1. Visit the Sequence releases page on GitHub.
2. Scroll down to find an earlier version (we only publicly provide the most recent previous release; older versions are not available).
3. Download that version and follow the same installation steps as when you first installed Sequence.
4. Replace your current version of Sequence with the downloaded version.

If the issue disappears in the older version, tell support which versions you tested and the steps that reproduce the problem. Return to the current release once the issue is resolved so you receive the latest fixes and security updates.

We aim to resolve issues as quickly as possible. If a problem persists for more than 14 days, please refer to our refund policy.